Can the OIC Really Help Consumers? A Real Case Perspective and What You Need to Know

In today’s world, insurance has become essential not only for drivers on the road but also for business operators such as auto repair companies (like our client). One key organization many people are familiar with is the Office of Insurance Commission (OIC), the regulatory body responsible for overseeing insurance companies and assisting the public in dispute situations.

But the crucial question is Can the OIC truly help consumers?

This article by Wongsakorn Law Firm takes a closer look at a real case, offering legal insights to help you better understand the OIC’s role and who you should rely on to avoid losing your rights.

What Does the OIC Do?

The OIC’s main responsibilities include

-Regulating the insurance industry

-Protecting policyholders’ rights

-Acting as a mediator in disputes

-Providing arbitration as an alternative to court proceedings

On paper, it sounds like a reliable support system for consumers. However, in practice, things do not always work out that way.

A Real Case Assignment of Claim but Losing in Arbitration

In one notable case, an auto repair company received an assignment of claim from a customer, allowing it to directly claim repair costs from the insurance company.

However, during the OIC process and arbitration, the insurance company argued:

“We were never notified of the assignment of claim.”

This was despite the fact that all relevant documents had already been submitted during the OIC process.

The Turning Point An Internal Issue at the OIC

The critical issue in this case was that an OIC officer failed to properly record a key document.

As a result, the arbitrator ruled that there had been no valid notification, causing the repair company (our client) to lose the case in arbitration.

This raises an important question: Who does the OIC really serve?

Justice from the Court

Although the case was lost at the arbitration stage, the matter was later brought before the court and the outcome was completely different.

The court ruled in favor of our client, citing Section 306 of the Civil and Commercial Code, which states that once a debtor has been informed of an assignment of claim, the assignment is legally valid.

The court found that notification had indeed occurred. As a result:

-The assignment of claim was legally effective

-The arbitration award was set aside

-Justice was ultimately delivered by the court, not the OIC

Is the OIC Still Reliable?

This case highlights several important realities:

-The OIC is not a court of law

-Arbitrators can make errors in evaluating evidence

-Internal processes may have flaws

-Arbitration awards can be challenged and overturned

From our experience handling insurance disputes, such cases where arbitration decisions are overturned are not uncommon.

What Should Consumers Do When Facing Insurance Disputes?

If you are involved in an accident and need to claim compensation from an insurance company, here are key precautions

1. Do Not Rely on Verbal Assurances

Always ensure everything is supported by clear documentation.

2. Monitor the OIC Process Carefully

Even after filing a complaint, follow up to ensure all documents are properly recorded and no key facts are overlooked.

3. Do Not Depend Solely on Arbitration

While faster, arbitration is not always accurate or fair.

4. Consult a Lawyer Early

This is the most important step. An experienced lawyer can:

-Structure your case correctly from the beginning

-Prevent procedural mistakes

-Develop an effective legal strategy

Having a legal expert in insurance disputes not only prevents you from being disadvantaged by insurance companies but also helps you avoid costly mistakes.

In complex disputes, relying solely on the OIC may cause you to lose your rights without realizing it.

Don’t Place All Your Trust in the OIC

So, can the OIC really help consumers?

The answer is: Yes but not always.

Ultimately, the outcome depends on

-The strength of your evidence

-Legal strategy

-And proper case handling by an experienced lawyer

If You Are Facing an Insurance Dispute

Whether your case involves personal injury or property damage, do not let the situation escalate by filing a complaint with the OIC without proper legal preparation.

Consult with us today. Our legal team specializes in insurance disputes and can:

-Analyze your case

-Develop a strategic legal approach

-Represent you effectively both before the OIC and in court

Because we believe that justice should never depend on systemic errors.

Get legal advice today so you don’t become a victim of the system or insurance companies.

Know Your Insurance: “Get fully treated first, then we’ll discuss compensation” Genuine Advice or a Strategy to Avoid Paying?

When a car accident occurs, especially in cases involving injuries, one of the most common phrases victims hear from insurance companies is

It may sound like well-intentioned advice. However, in reality, this statement could be merely a “strategy” used by insurance companies to delay or avoid paying compensation. If victims believe this, they may unknowingly lose their legal rights, and in some cases, end up “suffering for free” without receiving the compensation they deserve.

This article will help you understand insurance tactics, know your rights, and learn what to do after a car accident.

Why You Should Be Cautious About “Settle Later”?

In practice, insurance companies are highly experienced in handling claims and often have strategies to minimize liability or limit payouts.

Common phrases include:

  • “Get treated first”
  • “We’ll settle everything later”
  • “Let’s wait until you fully recover”

Although these sound reasonable, they are often used to delay the process, because the longer it takes, the lower the chances for victims to claim full compensation.

Serious Injuries Never Wait!

-In cases of severe injuries such as

-Bone fractures requiring surgery

-Long-term recovery

-Temporary loss of working ability

You should never wait until full recovery before claiming compensation, because damages include more than just medical expenses

-Loss of income

-Future medical care

-Emotional distress

-Loss of quality of life

Delays may result in missing evidence or incomplete damage assessments.

The Truth You Don’t Need to Wait

Many people misunderstand that they must fully recover before making a claim.

 In reality, this is NOT legally required.

Claims can be pursued alongside medical treatment, and in many cases, the earlier you start, the better your position.

Insurance Tactics You Should Know

Some insurers may

Initially deny claims to test your reaction

-Delay communication

-Request excessive documents

-Offer low compensation

Without legal knowledge, victims may accept less than they deserve.

Timing Is Critical

Time plays a crucial role in injury claims. Delays may lead to

-Lost evidence

-Incomplete evaluations

-Arguments like “you’ve already recovered”

-Reduced compensation

The Right Approach Consult a Lawyer Early

The best way to protect your rights is to consult a lawyer from the very beginning.

A lawyer can help

-Assess your legal rights

-Plan your claim strategy

-Gather evidence

-Negotiate with insurers

-Prevent unfair treatment

Don’t Suffer Without Compensation

Many victims trust insurers too much, delay action, or fail to seek expert advice, resulting in incomplete or no compensation. With proper legal guidance from the start, victims can fully protect their rights.

Awareness Protects Your Rights

The phrase “Get treated first, then we’ll talk” is not always good advice, it can be a tactic.

Remember

-You don’t need to wait to claim compensation

-Acting early gives you an advantage

-Evidence and timing are crucial

-Legal advice prevents loss of rights

Consult a Lawyer Before It’s Too Late

If you or someone close to you has experienced a car accident and heard this from an insurer, don’t wait.

The sooner you act, the better you can protect your rights.

Wongsakorn Law Office is ready to provide legal advice and strategic support from day one so you don’t suffer both physically and legally.

👉 Contact a lawyer today to fully protect your rights without waiting for full recovery.

Compensation for Car Accidents: If You Are at Fault, Can You Still Claim Insurance? Understand Before You Lose Your Rights

Car accident compensation in cases where you are at fault is a topic that often causes confusion. Accidents can happen to anyone whether you are a new driver or experienced. One of the most common questions is:

“If I am at fault, can I still claim compensation from my insurance company?”

Many people have been told by insurers that “you cannot claim because you are at fault,” leading them to believe they have no rights at all. However, in reality, car accident compensation involves more complex legal considerations, and in some cases, the insured may still have the right to claim.

This article and the accompanying video aim to clearly explain what rights you may have when you are at fault, and under what circumstances you can still claim additional compensation from your insurance company.

What Is Car Accident Compensation?

Car accident compensation refers to the amount paid by an insurance company to the insured or injured party to cover damages caused by an accident, such as:

  • Vehicle repair costs
  • Medical expenses
  • Damage to third-party property
  • Loss of use of the vehicle

However, the right to receive compensation depends on the type of insurance policy, policy conditions, and facts of the accident.

If You Are at Fault, Can You Still Claim Compensation?

Consider a real case where a driver lost control and slid off the road. When contacting the insurance company, they were told:

“You cannot claim because you are at fault.”

Legally, this situation must be analyzed in two key scenarios:

1. General Rule: When You Cannot Claim

If the insured is at fault, for example:

  • Crashing into a pole
  • Rear-ending another vehicle
  • Causing an accident due to negligence

In such cases, you generally cannot claim compensation from your own insurance company for damages caused by your own fault, especially if the policy has coverage limitations.

2. Exceptions: When You May Still Claim

Even if you are at fault, you may still be able to claim compensation if the insurance company:

  • Fails to perform its duties
  • Ignores or delays your claim
  • Does not control or manage repair costs
  • Fails to provide reasonable repair estimates
  • Causes unjustified delays (e.g., waiting indefinitely for assessment)
  • Rejects your claim without valid reasons

In such cases, you may claim damages resulting from the insurer’s negligence or improper conduct.

Examples of Claimable Situations

Case 1:
You caused the accident, but the insurer delays repairs excessively
➡ You may claim compensation for loss of use

Case 2:
The insurer fails to coordinate repairs
➡ This may be considered negligence

Case 3:
The insurer rejects your claim without clear justification
➡ You may challenge the decision

👉 Therefore, being at fault does not always mean losing all rights to compensation.

Key Techniques for Claiming Compensation

Successfully claiming compensation in such cases requires Legal analysis, Evidence collection, Proper case structuring, Strategic claim presentation.

In practice, how the case is structured legally can significantly affect the outcome.

Importance of Having Car Insurance

Car insurance remains essential because it helps reduce financial burdens after an accident. Even if not all damages are claimable, insurance still covers:

  • Third-party liability
  • Medical expenses
  • Property damage

Choosing the right policy and understanding its terms is crucial.

Why Should You Consult a Lawyer?

Many people try to handle claims themselves. However, insurance disputes can be legally complex, especially when dealing with insurer misconduct.

Consulting a lawyer early helps you

  • Understand your rights
  • Evaluate your claim
  • Plan legal strategy
  • Avoid losing benefits

Being at Fault Doesn’t Mean Losing All Rights

Being at fault does not automatically mean you lose all rights to compensation. It depends on the facts and the insurer’s conduct.

If the insurance company acts improperly, delays, or rejects claims unfairly, you still have the right to seek compensation.

Consult a Lawyer to Protect Your Rights

If you are involved in a car accident whether at fault or not consulting a lawyer early is the best decision.

Proper legal guidance from the beginning can help you secure full compensation and protect your rights.

Wongsakorn Law Office, led by Lawyer Arm, is ready to assist you with professional legal strategies to safeguard your interests.
👉 Contact us today

How Important Is Car Insurance? Why Every Driver Should Have Insurance and Why You Should Choose Supasit Siri Insurance Office

Insurance Today, automobiles are an essential part of daily life, whether for commuting to work, traveling, or conducting business. However, road accidents can happen at any time without warning. The best way to reduce financial risks and potential losses is to have car insurance or motor insurance.

Many people still view “insurance” as an unnecessary expense. In reality, insurance is a form of proactive risk management. When an unexpected incident occurs, the resulting costs can be many times higher than the insurance premium. Therefore, having insurance is something every driver should prioritize.

What Is Car Insurance and What Does It Cover?

Car insurance is a contract between the insured person and an insurance company to provide protection against damages caused by accidents or unforeseen events, such as:

  • Repair costs for the insured vehicle
  • Repair costs for the other party’s vehicle
  • Medical expenses
  • Compensation in cases of injury or death
  • Property damage
  • Legal expenses and litigation costs

Car insurance does not only protect the vehicle but also covers the lives and property of the driver, passengers, and third parties.

Why Is Having Car Insurance Necessary?

Road accidents do not choose a time or place. Sometimes, in just a split second, damages can reach hundreds of thousands or even millions of baht. Without insurance, the driver may have to bear all expenses personally, which could seriously affect financial stability.

Having car insurance helps to:

  • Reduce financial risks
  • Provide assistance when accidents occur
  • Prevent facing problems alone
  • Increase peace of mind on every journey

Insurance is therefore not a luxury but a necessity for every driver.

Advantages of Car Insurance

1. Reduces Major Financial Burden

When an accident occurs, the insurance company will be responsible for damages according to the terms and conditions of the policy.

2. Covers Both Vehicle and People

Insurance protects the car, the driver, passengers, and third parties.

3. Professional Assistance in Handling Problems

In case of disputes or legal proceedings, a team of experts will provide guidance and support.

4. Increases Confidence in Driving

Drivers can travel with less worry about unexpected incidents.

Disadvantages of Car Insurance You Should Know

Although insurance provides many benefits, there are also important considerations, such as:

  • Annual insurance premiums must be paid
  • Some cases require a deductible
  • Policy terms and conditions can be complex
  • Choosing an unsuitable plan may result in less coverage than expected

Therefore, selecting a knowledgeable and reliable service provider who offers proper advice is extremely important.

1. Special Promotions, Discounts, and Free Gifts

Customers receive better value than purchasing insurance on their own, including discounts and additional benefits.

2. Expert Lawyers in Insurance Law Provide Direct Consultation

A key advantage is having lawyers who specialize in insurance cases to assist customers. This ensures that clients do not lose out to insurance companies and fully understand their legal rights.

3. Affordable Premiums with Carefully Selected Value Plans

Only insurance plans that best match customers’ needs are selected, reasonably priced and truly beneficial.

4. Coverage for Both Vehicles and People

Insurance plans cover vehicles, lives, and property of all parties involved in accidents.

5. Complete Insurance Services in One Place

Services include:

  • Car insurance
  • Travel insurance
  • Accident insurance
  • Fire insurance
  • Renewal of compulsory motor insurance (Por Ror Bor) for all types of vehicles

Customers can manage all insurance matters in one convenient location.

Good Insurance Helps Create a More Secure Life

With the right insurance, you will:

  • Live with greater peace of mind
  • Reduce financial burdens when accidents occur
  • Receive professional support
  • Protect both your property and your family

Insurance is not just a document it is a safeguard for your future.

Choose Valuable Insurance. Choose Experts to Take Care of You.

If you are looking for car insurance and general insurance that offer true value, professional consultation, and fair treatment, choosing a provider with expertise in both insurance and legal matters is the best decision.

Good insurance, complete solutions in one place – Supasit Siri Insurance Office

  • Excellent promotions
  • Professional lawyers available for consultation
  • Affordable premiums
  • Coverage for both vehicles and people
  • All types of insurance in one place

Do not wait until an accident happens before thinking about insurance.
Start planning your protection today for peace of mind on every journey.

Car Depreciation Is a Legal Right Most People Don’t Know After an Accident, You Can Claim More Than You Think

When a car accident occurs, most people immediately think of repair costs and loss of use compensation, such as rental car expenses during repairs or the inconvenience of being unable to use their vehicle. However, there is another important legal right that many car owners overlook: car depreciation compensation.

Car depreciation is a type of damage that can be claimed under the law, and in many cases, it can amount to hundreds of thousands of baht.

Car depreciation refers to the reduction in a vehicle’s market value after an accident. Even if the car is fully repaired and can be used normally, in the resale market, a “previously damaged car” is worth less than a car that has never been in an accident. No one wants to buy a car with an accident history at the same price as an undamaged one. This is why the law allows victims to claim car depreciation in addition to repair costs and loss of use compensation.

What Is Car Depreciation and Why Is It Important?

Car depreciation means the economic loss caused by the reduction in a vehicle’s value after an accident, even if the car has been repaired and restored to working condition. In practice, a car that has been involved in an accident is perceived as having higher risk, a damage history, and a greater chance of future problems.

For example, a new car worth 1,200,000 baht that has never been in an accident may be resold at a high price. But once it is involved in an accident and repaired, no matter how well it is fixed, its market value may drop to only 1,000,000 baht.
The difference of 200,000 baht is the car depreciation, which can be claimed from the party at fault.

Common Problems Victims Face When Claiming Car Depreciation

In practice, claiming car depreciation is not easy. Many people are rejected by insurance companies or told that “it is not covered by the policy” or that “the law does not support such claims.” This causes victims to mistakenly believe that they have no right to claim depreciation compensation.

The main problems include:

  • Not knowing that car depreciation can be claimed
  • Not knowing how to calculate and prove the damage
  • Not understanding legal procedures
  • Lacking professional guidance to plan an effective legal strategy

As a result, many people accept only repair costs and loss of use compensation and unfortunately miss the opportunity to claim car depreciation.

To Receive a High Car Depreciation Claim, Legal Strategy Is Essential

Successfully claiming a significant amount of car depreciation does not depend on luck, it depends on the skills and legal techniques of a lawyer from the very beginning of the case. This includes:

1. Systematic collection of facts and evidence

2. Accurate assessment of the true value of damages

3. Proper legal planning and strategy

4. Choosing the most effective and time-efficient legal process

5. Avoiding unnecessary negotiations that waste time without results

In many cases, filing a lawsuit directly can be the most effective option, rather than repeatedly negotiating with insurance companies without reaching a clear conclusion.

Real Case Example – Claiming Car Depreciation Worth Hundreds of Thousands

In one case handled by Attorney Arm, the victim consulted a lawyer from the very beginning and explained the incident step by step in detail. The lawyer then gathered the information and prepared the case file systematically.

The key strategy in this case was not wasting time negotiating with the insurance company, but proceeding directly with legal action, as it was clear that negotiation would only delay justice.

The results were:

  • Car depreciation compensation of 100,000 baht
  • Loss of use compensation of approximately 99,000 baht
  • Repair time lasted 142 days

Notably, the car depreciation compensation was higher than the loss of use compensation. This clearly demonstrates that with proper legal strategy, victims can obtain fair and meaningful compensation.

After a Car Accident, Do Not Delay  Consult a Lawyer Immediately

Many people wait too long before thinking about claiming car depreciation, which can result in lost evidence or weakened legal positions. Consulting a lawyer from the beginning helps to:

  • Ensure that your right to claim car depreciation is not overlooked
  • Develop a careful legal strategy
  • Increase the chances of receiving higher compensation
  • Reduce the risk of being taken advantage of by the opposing party or insurance company

No one wants an accident to happen. But once it does, it is crucial not to let a lack of legal knowledge cause you to lose your rightful compensation.

Car Depreciation Can Be Claimed Do Not Let the Opportunity Slip Away

After a car accident, victims are not limited to claiming only repair costs and loss of use compensation. They are also entitled to claim car depreciation, which represents the true financial loss caused by the reduction of the vehicle’s market value.

Whether you receive a high or low depreciation claim depends on your legal strategy and the expertise of your lawyer. If handled properly from the start, your chances of obtaining full and fair compensation increase significantly.

If you have been involved in a car accident, do not let your opportunity to claim car depreciation slip away.

Consulting a lawyer from the beginning is the key to protecting your rights.

Wongsakorn Law Office is ready to provide professional legal consultation and strategic guidance to ensure that you receive appropriate compensation both for loss of use and car depreciation fully and fairly.

  • Car accident? Do not wait and lose your opportunity.
  • Consult a lawyer today to claim car depreciation correctly and effectively.

Wongsakorn Law Office – Standing by your side in every legal matter.

Consumer Warning in Car Accident Cases! When Insurance Companies Outsmart You by Refusing Repairs and Accusing Victims of “Staging the Crash”

As car accident cases continue to rise, many consumers still believe that once an accident occurs, the insurance company will handle everything, arranging repairs, assessing damage, and compensating the injured party fairly. Unfortunately, reality is far from this assumption. Many insurance companies adopt strategies to avoid responsibility: refusing to repair, claiming documents are incomplete, or even alleging that the victim contributed to the incident.

One such case involves an elderly woman, a case that has now become an important lesson for all consumers regarding their rights in car accident disputes.

Insurance Company Ignored the Case for 2 Full Months No Repairs, No Assessment, No Response

The incident began when the elderly woman’s car was hit and severely damaged. Instead of arranging repairs as required, the at-fault driver’s insurance company did nothing.
For two months, they:

  • did not contact her,
  • did not assess the damage,
  • did not bring the vehicle in for repair.

The woman, who had no legal knowledge, had no idea what to do. People around her advised her to file a complaint with the OIC (Office of Insurance Commission). However, it is widely known that the OIC often works in ways that lean toward supporting insurance companies. Starting the process this way may cause unnecessary delays and potential loss of rights.

Fortunately, she had not filed the complaint yet and instead chose to consult the Lawyer Arm from Wongsakorn Law Office.

Lawyer Arm Immediately Took Over the Case and Issued a Formal Notice Demanding Repairs

After reviewing all the details, Lawyer Arm found that the case carried a high risk of the insurance company misleading the victim or avoiding responsibility.

The office immediately drafted and sent a formal letter to the insurance company instructing them to:

  • bring the damaged vehicle in for repair,
  • restore it to its pre-accident condition,
  • fulfill all duties required under the insurance policy.

Importantly, the letter did NOT demand any repair costs from the insurance company; it merely required them to take the car and repair it, as the responsible insurer.

From Rejecting Repairs to Suddenly Requesting Documents and Asking for Repair Estimates

After receiving the letter, the insurance company shifted their attitude and responded by requesting:

  • repair cost estimates,
  • repair shop details,
  • labor costs,
  • parts pricing,

which they claimed were needed for “price control procedures.”

Although it might sound reasonable, in reality…

 This is a strategy designed to shift responsibility onto the victim.

Why Did the Lawyer Advise “Do NOT Prepare Repair Estimates”?

According to Lawyer Arm, preparing repair estimates poses high risks, because the insurance company could later accuse the victim of:

  • providing a fake estimate,
  • listing incorrect parts,
  • inflating prices,
  • adding unnecessary items.

They could even file a counter-lawsuit against the victim, claiming attempted fraud.

Most consumers have no idea this can happen.

The Truth: It Is NOT the Victim’s Duty to Find Repair Shops or Prepare Cost Estimates

In car accident and insurance law:

  • The insurance company must manage all repair arrangements.
  • The insurance company must select the repair garage.
  • The insurance company must assess repair costs.
  • The insurance company must restore the car to its original condition.

The victim has zero responsibility to prepare repair estimates.

Therefore, the insurance company’s attempt to push this duty onto the victim is a clear violation of proper procedure.

What Is the Insurance Company Afraid Of? Poor Repairs? Additional Liability? Compensation for Loss of Vehicle Use?

Many people wonder:

  • Are they afraid repairs will not meet standards?
  • Are they afraid they will incur additional liability if problems arise later?
  • Are they afraid they will have to pay loss of vehicle use compensation while the car is being repaired?

Regardless of the reason, the victim should not be forced to bear these burdens.

Main Lesson: Consumers Need a Lawyer Because Insurance Companies Already Have Lawyers Before the Crash Even Happens

Most people do not realize:

Insurance companies already have lawyers prepared before any car accident occurs.
They have time, legal resources, and strategies ready to reduce liability.

But consumers usually:

  • have no legal advisor,
  • have no knowledge of their rights,
  • lack experience dealing with insurance tactics.

Thus, when an accident occurs, consumers should consult a lawyer to:

  • protect their rights,
  • prevent unfair treatment,
  • compel the insurance company to fulfill its duties,
  • avoid being pushed into taking responsibility for things they shouldn’t.

Don’t Let Insurance Companies Manipulate Your Rights

This case shows how some insurers may:

  • reject repairs altogether,
  • accuse the victim of staging the crash,
  • demand documents the victim is not responsible for,
  • twist procedures to avoid paying compensation.

Consumers must stay informed and have a professional to protect their interests.

If you are facing a car accident dispute, if your insurance company refuses repairs, or if you feel the company is avoiding responsibility:

👉 Consult Lawyer Arm – Wongsakorn Law Office
📞 Tel: 062-195-1661

Insurance Lesson Learned! The Policyholder Hit a Pedestrian but the Insurance Company Did Nothing When “trust” in an insurance company turns into double damage?

Lawyer Arm shares how to claim your legal rights correctly from the start.

In the world of insurance, many people believe that having a policy is a shield of protection when unexpected accidents happen, especially road accidents.
However, in reality, there are many cases where the insured must handle everything on their own, and worse, insurance companies sometimes refuse to take responsibility, leaving the policyholder to share the financial burden with the injured party.

This true story happened to a man who held a car insurance policy. He hit a pedestrian, causing injuries that required hospitalization. The police ruled him at fault. Everything seemed to proceed normally toward a claim until the insurance company refused to help, even with the advance payment for medical expenses.

The Insurance Company Refused to Advance Payment Despite Having the Claim Document

The insured man said he had all the required documents, a claim form and an accident report but the company told him both he and the injured person must “advance the payment first.”
Even with the claim form in hand, the insurer would not issue a guarantee letter for the hospital to claim directly. As a result, both the insured and the victim had to pay medical expenses from their own pockets first.

This might sound unbelievable, but such cases do happen. It’s a clear reminder that:

“Having insurance doesn’t automatically mean you’ll be protected in every case.”

When the Insured Becomes a Double Victim?

Since the police ruled him at fault, the insured had the legal duty to compensate the injured party.
But instead of the insurer managing the claim as promised, both the insured and the injured person had to jointly demand compensation from the insurance company.
This turned the policyholder into a “double victim” losing money, time, and peace of mind.

Lawyer Arm’s Advice: File a Joint Lawsuit as a Consumer Protection Case

Lawyer Arm suggests that if both the policyholder and the injured person file a lawsuit together against the insurance company, it can be considered a consumer protection case, as both are consumers suffering from unfair business practices.

If the court finds that damage truly occurred, the insured can claim full compensation including Lawyer’s fees.
In many cases, the court orders the insurer to pay for legal costs, though it depends on the evidence and court discretion.
That’s why having a lawyer from the very beginning is essential to ensure that every step follows the law and that your rights are fully protected.

Lawyers Can Legally Charge a Percentage of the Awarded Amount

Under Thai law, lawyers can legally charge a percentage-based fee from the recoverable amount.
Therefore, policyholders can make a transparent agreement with their lawyer, for example:

  • Setting a fair percentage from the total recovered amount; or
  • Paying a flat fee for the entire case.

This clarity helps avoid disputes later and ensures smoother case progression.

Don’t Wait Too Long Before Consulting a Lawyer

Lawyer Arm also warns:

“Don’t wait until you fully recover or years have passed before filing your claim. Once you’ve recovered, you may lose the right to claim compensation for permanent disability.”

In practice, many people wait too long only to receive partial compensation.
Always seek legal advice immediately after an accident, so your lawyer can verify your claim and documentation right from the start.

Insurance Companies Sell Easily but Claims Are Hard

Many insurance companies market themselves as “fast and reliable”, but when accidents actually happen, they often give excuses such as:

  • “We’re overloaded with cases.”
  • “It’s not our department’s responsibility.”
  • “We need to wait for documents from the hospital.”

In the end, the policyholder ends up doing all the paperwork and follow-ups.
As Lawyer Arm often says:

“When you sell insurance, you sell trust but when a client has an accident, you must serve them, not make excuses.”

Key Advice for Every Policyholder

1.Keep all evidence — claim forms, police reports, medical certificates, receipts.

2.Notify your insurer immediately after an accident and ask for a claim number.

3.Don’t sign any documents you don’t fully understand especially waivers or settlements.

4.Consult a lawyer right away if the insurer refuses to pay or delays the claim.

The Takeaway

Having insurance doesn’t guarantee fair treatment but knowing your rights and having a lawyer by your side can help you recover your losses and gain true justice.
In a world where companies compete to sell insurance, don’t forget as a policyholder, you must also learn to understand and defend your rights.
Consult a lawyer today so you’ll never be taken advantage of by an insurance company again.

How to Claim Injury Compensation Without Being Taken Advantage Of?

Lawyer Arm Shares a Real Case: “Got Hit by a Car and Broke Your Arm How Much Compensation Should You Claim?”

One of the most frequently asked questions Lawyer Arm receives is:

“I got hit by a car and broke my arm. How much compensation can I claim for my injuries?”

While the question sounds simple, the answer isn’t fixed. The amount of compensation depends on many factors such as age, gender, occupation, income, and the long-term impact on daily life. Here’s a real case the Lawyer Arm handled.

Real Case Example: 37-Year-Old Woman With a Fractured Arm After a Car Accident

A relative of the injured woman contacted Lawyer Arm through an inbox message.
The injured person was a 37-year-old accounting officer earning 28,000 THB per month. She was hit by a car, suffered a fractured arm, and required metal plates to stabilize the bone. Her family wanted to know:

“How much compensation should she claim?”

Lawyer Arm began by asking basic information such as:

“What’s the total medical cost?”

The relative replied 340,000 THB, which was quite high.

Further inquiry revealed that the other driver’s insurance policy covered up to 500,000 THB for third-party bodily injury. The insurance company had already paid for the medical expenses (340,000 THB), leaving 160,000 THB plus 80,000 THB from the mandatory motor insurance (total 240,000 THB) available for other types of compensation.

However, if the total damages exceed the policy limit (e.g., over 500,000 THB), the excess amount must be claimed directly from the at-fault driver, as it falls under tort liability.

What Types of Compensation Can Be Claimed for Bodily Injury?

Victims of traffic accidents can claim compensation for various categories, such as:

  • Medical expenses – including doctor’s fees, medication, surgery, and physical therapy.
  • Lost income – if you must stop working during recovery.
  • Pain and suffering – for both physical and emotional distress.
  • Caregiver expenses – costs for someone who looks after you during recovery.
  • Long-term disability – if the injury causes permanent impairment or loss of earning capacity.
  • Aesthetic damage – compensation for permanent scars or disfigurement.

As you can see, compensation isn’t limited to hospital bills but also covers the overall impact on your quality of life after the accident.

Why Do Manual Laborers Sometimes Receive More Compensation Than Office Workers?

According to Lawyer Arm, compensation isn’t based solely on salary; it’s also about how the injury affects the victim’s job.
For instance, if a construction worker breaks an arm, they might be unable to work entirely during recovery. Meanwhile, an office employee could still handle paperwork or work from home.
Hence, manual laborers may sometimes be entitled to higher compensation, since their livelihood depends directly on their physical condition.

Don’t Wait Until You’re Fully Recovered You’re Losing Time and Advantage!

In this case, the injured woman waited nine months before contacting Lawyer Arm. The insurance company told her,

“You must wait until you’re fully recovered before filing for compensation.”

That’s a misconception that puts victims at a disadvantage. The claims process itself can take several months, meaning victims may wait over a year and a half before receiving payment.

Lawyer Arm advises:

“Don’t wait until you’re healed to consult a lawyer early.”

This allows proper evidence collection medical certificates, treatment records, and receipts from the beginning.

Can You Use Social Security Benefits After a Car Accident?

Another common question is:

“Can I use my Social Security rights if I get into a car accident?”

The answer is yes. There’s no clause in the Social Security Act that prohibits it.
Some private hospitals may refuse to process Social Security claims because they receive lower reimbursement rates. However, you are legally entitled to use your Social Security benefits to reduce medical expenses while still pursuing other compensation claims against the at-fault driver.

Why Should You Consult a Lawyer Immediately After an Accident?

Many people think, “I’ll try claiming it myself first. If it doesn’t work, I’ll hire a lawyer.”
That’s often the reason they lose their rights without realizing it. Insurance companies have legal teams and professionals trained to minimize payouts. Without legal guidance from the start, victims are at a serious disadvantage.

How to Claim Injury Compensation Fairly?

  • Notify and contact the insurance company immediately.
  • Request a copy of the at-fault driver’s insurance policy.
  • Keep all evidence medical certificates, receipts, and injury photos.
  • Don’t wait to recover before claiming; start during treatment.
  • Use Social Security benefits to help reduce costs.
  • Consult a lawyer to ensure a proper and fair compensation strategy.

Accidents can happen to anyone. The key is not to let ignorance make you lose your rights.

 Claiming injury compensation isn’t just about money, it’s about protecting your legal rights as a victim.
And always remember:“Insurance companies have their lawyers. Do you have yours?”
👉 Consult a lawyer today. Contact us

Lawyer Arm Shares a Real Experience: “Car Repair Shop” Forced Him to Sign Repair Duration Agreement or They Wouldn’t Fix the Car!

A car repair shop is something every car owner has to deal with at some point especially after an accident. But surprisingly, even if you already have car insurance, many consumers still fall victim to the practices of certain repair shops and insurance companies without realizing it.

Recently, Lawyer Arm shared a real-life experience that happened to him. One of his employees accidentally crashed his car, and when he brought it in for repairs, something shocking happened. In this article, Lawyer Arm aims to raise awareness and warn the public:
If you don’t understand your rights or have a lawyer guiding you from the beginning, you could easily be taken advantage of by the repair shop or the insurance company.

The Repair Shop Called and Demanded a Signature Before Continuing the Repair

After the accident, Lawyer Arm’s car was sent to an insurance-affiliated repair shop. One day, the shop called and said:

“You must sign to accept the repair period and waiting time for parts. If you don’t sign, we can’t continue fixing your car.”

It might sound like a standard request for customer acknowledgment, but for someone who knows the law, Lawyer Arm immediately recognized this was not in line with OIC (Office of Insurance Commission) regulations.

OIC Clarifies: “Notification” Doesn’t Mean “Signature Required”

According to the OIC’s official regulation, “notifying the insured” means informing them not requiring a signature.

Notification can be done through:

  • Phone call
  • Email
  • LINE message
  • Written document or repair report

The intent is simply to update progress, not to make customers accept unfair conditions, such as excessive waiting periods or the use of mixed genuine and imitation parts.
However, in this case, the repair shop twisted the rule, turning a simple “notification” into a forced signature, which is both misleading and unfair to consumers.

The Problem with Mixing Genuine and Imitation Parts

Besides forcing a signature, the repair shop also said:

“We’ll use both genuine and imitation parts.”

At first, this might sound like a compromise but in legal and professional terms, repairs must restore the vehicle to its pre-accident condition as closely as possible.

Lawyer Arm explained:

“It’s simple if your car originally had genuine parts, the repair should use genuine parts. Mixing parts reduces quality, safety, and future resale value.”

If the repair shop must wait for genuine parts, they only need to notify the customer, not force them to sign anything. Refusing to continue repairs unless you sign is a clear violation of regulations.

What to Do If the Repair Shop Refuses to Fix Your Car?

Lawyer Arm recommends consulting a lawyer immediately if you face such a situation. A lawyer can communicate directly with the insurance company and document the shop’s refusal properly, for instance, by email or chat to preserve evidence in case of future disputes.

Understand Clearly  “Notify” ≠ “Sign”

Many people confuse the two terms. Lawyer Arm clarifies:

“‘Notify’ doesn’t mean signing acknowledgment, nor does it release the repair shop from responsibility for delays. It’s just a progress update, not an agreement to delay.”

So, if a repair shop says, “If you don’t sign, we won’t fix your car,” you have the right to refuse and report the matter to your insurance company immediately.

Why Having a Lawyer Matters from the Moment of the Accident?

Lawyer Arm’s real experience shows that even someone knowledgeable about the law can face unfair treatment without proper legal representation.
Both the repair shop and the insurance company might interpret regulations in their own favor, not yours.

Without a lawyer to guide you from the start, you risk losing your rights without realizing it.
In reality, “If you don’t have a lawyer from the moment of the accident, you can easily be taken advantage of.”

Know Your Rights Before You Sign Anything

This case perfectly illustrates why understanding the law and OIC regulations protects consumers.
If any repair shop or insurance company pressures you to sign documents or accept unclear conditions don’t hesitate to consult a lawyer.

Because at the end of the day:

“The insurance company always has their lawyer. Do you have yours?”

📞 Contact: 062-195-1661 | Click to Consult a Lawyer Now

Is It Legal for Insurance Companies to Retroactively Calculate Blood Alcohol Levels? When consumers are unfairly treated due to one-sided interpretations by insurance companies?

Over the past several years, there have been numerous cases where car insurance companies have denied compensation on the grounds that the driver’s blood alcohol concentration (BAC) exceeded 50 milligrams percent at the time of the accident, the legal limit under the Land Traffic Act B.E. 2522 (1979).

However, what has caused serious unfairness to consumers is that some insurance companies retroactively calculate alcohol levels without relying on the actual test results taken at the time of the incident. Instead, they use internal calculation manuals, assuming that the alcohol level in the blood decreases by 15 milligrams percent per hour, then use this formula to conclude that the insured person must have exceeded the legal limit at the time of the accident.

This practice raises a serious legal and ethical question:

“Do insurance companies have the legal right to retroactively calculate alcohol levels on their own?”

The Law Is Clear: Only the Actual Alcohol Level at the Time of the Accident Matters

According to both insurance policy terms and Section 43(2) of the Land Traffic Act:

“If the driver has a blood alcohol level exceeding 50 milligrams percent at the time of the incident, it is considered a violation of the law.”

Therefore, determining whether the driver exceeded the legal limit must be based on actual test results taken at the time of the accident, or as close to that time as possible not on retroactive estimations or assumptions derived from internal company guidelines.

Hence, when an insurance company unilaterally interprets that retroactive calculation is valid, it violates the insurance contract and potentially exploits consumers, lacking credible scientific evidence.

The Court of Appeal’s Judgment: Retroactive Calculations Are “Unreliable”

In one case handled by Wongsakorn Law Office, the Consumer Case Division of the Court of Appeal ruled decisively on this issue.

The Court stated that the insurance company’s reliance solely on its internal policy interpretation manual, which claimed that alcohol decreases by 15 milligrams percent per hour and then retroactively calculated the driver’s BAC to exceed 50 mg%, was weak and unreliable evidence.

The Court held that such retroactive estimation represents a one-sided interpretation by the insurance company and unfairly disadvantages the consumer, violating the principles of fairness in consumer contracts.

Therefore, the Court established a key principle:

“If an insurance company claims the driver exceeded the alcohol limit, it must provide clear, impartial, and credible evidence, not merely internal calculations.”

In other words, without actual medical or police test results taken at the time of the incident, the insurer cannot deny coverage.

The Bigger Problem: Why Doesn’t the OIC Penalize Insurers?

Even though the Court of Appeal has already set a clear legal precedent, in practice, when consumers file complaints with the Office of Insurance Commission (OIC) after being denied compensation due to “retroactive alcohol levels,”
Many cases show that the OIC still sides with the insurers without thoroughly verifying the facts.

Lawyer Arm questioned:

“When the court has already ruled that the insurance company was wrong, why doesn’t the OIC penalize them?”

This highlights a major gap in the regulatory system, allowing insurers to continuously take advantage of consumers even under the oversight of the very agency meant to protect public rights.

What Should Consumers Do If Denied Compensation Due to “Retroactive Alcohol”?

Do not hesitate to consult a lawyer.
If an insurance company denies your claim on the grounds that you “had alcohol in your system while driving,” consult a lawyer immediately.

Many people mistakenly believe, “If I just explain the truth, they’ll understand,” or “I already have hospital test results; that should be enough.”
In reality, insurance companies have teams of lawyers who know every legal loophole, interpret contracts strategically, and rely on the fact that most consumers are afraid to sue.

Without a lawyer who understands insurance law and strategy, you will never outsmart the insurance company, and you will inevitably be taken advantage of.

Every word in the policy and every number in the alcohol test report can be used as a basis to deny responsibility. Some insurers even use vague terms such as “having alcohol in the blood” without specifying that the level must be measured at the time of the accident, leaving room for manipulative interpretations.

Not Supporting Drunk Driving But Also Not Supporting Corporate Exploitation

Lawyer Arm emphasizes:

“We do not condone driving under the influence of alcohol, but we also do not support insurance companies exploiting the public.”

Retroactively calculating alcohol levels not only breaches the insurance contract but also creates a dangerous precedent for consumer protection in Thailand. It allows insurers to deny compensation under virtually any pretext.Therefore, if you or someone you know has been denied coverage due to “retroactive alcohol,”
Don’t stay silent consult a lawyer experienced in consumer and insurance law to ensure your rights are fully protected.

The insurance company always has a lawyer on their side. What about you — Do you have a lawyer?

If your insurance company denies your claim using “retroactive alcohol” as an excuse, don’t waste time trying to handle it alone because ultimately, the insurer will use the law to their advantage.

Consult an experienced insurance lawyer immediately. A skilled lawyer will strategically structure your case from the beginning, ensuring that your legal rights are preserved.

Retroactive alcohol results are not legally valid evidence.

Insurance companies have no right to use such calculations to deny compensation.
If you’ve been unfairly treated, the law is on your side and having a lawyer by your side is the strongest protection you can have.

📞 For legal consultation: 062-195-1661 or click Contact Us to get immediate assistance.

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